Our top priority at Mercola Market is your happiness.
We stand by our products, and strive to develop and offer items that will help you live a healthier lifestyle. Just contact our Customer Care team, and we will ensure you are satisfied with your purchase. We’re here for you. Happiness Guaranteed.
Which means we stand by our products, and strive to develop and offer items that will help you live a healthier lifestyle. Just contact our Customer Care team, and we will ensure you are satisfied with your purchase. We’re here for you. Happiness Guaranteed.
Return Process
We ensure exceptional service and ease with our three-step return process:
2
Write the return authorization number on the box, and on the original packing slip inside the box.
3
Ship your return to: Tempo Fulfillment Inc
10344 66th St N
Pinellas Park, FL 33782
Return Policy
With the exception of media, clearance and certain specialty items, our return policy is as follows:
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Healthy Rewards
Members have 90 days to return unexpired, consumable products and 30 days to return undamaged non-consumable products for a full refund (minus shipping charges).
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Preferred/Premier
Members have 1 year to return unexpired, consumable products and 90 days to return non-consumable products for a full refund (minus shipping charges).
The customer is responsible for all return shipping costs and select restocking fees. Please allow 5 to 10 business days for all returns to process. For check and money order customers, please allow up to 15 business days for processing.
Products
Consumables Show Products
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Health
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Bamboo Products
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Food/Nutrition Labels**
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Household Supplies
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Personal Care Items
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Sprouts & Shoots
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Supplements
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Pets
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Cat Scratcher
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Pet Treats
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Supplements
Healthy Rewards
90-Day Money Back Guarantee
Preferred / Premier
1-Year Money Back Guarantee
Products
Non-Consumables Show Products
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Air Purifiers
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Bedding
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Clothing
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Cutlery
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Fitness Gear**
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Gardening Tools**
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Grounded Standing Floor Mat
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Household Electronics
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Kitchen Accessories
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Muse Headband
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Pet Beds
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Sheets
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Silvershield® EMF Shielding Tent
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Towels
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Water Systems & Replacements (with 15% restocking fee)
Healthy Rewards
30-Day Money Back Guarantee
Preferred / Premier
90-Day Money Back Guarantee
Products
Media & Other Show Products
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Books
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CDs
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DVDs
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Testing Kits
Healthy Rewards
All media purchases are final sales and may not be returned.
Preferred / Premier
All media purchases are final sales and may not be returned.
**With exception of meats, seafood and Power Plates. All clearance items, media and specialty item sales are final and non-refundable. See below for more details.
Specialty Items
Return Details
Specialty Items
Organic Crib Mattress &
Organic Waterproof Protector Pads
90-Day Money Back Guarantee
Return Details
Return within 90 days, and receive a full refund minus the shipping costs both ways.
Specialty Items
Power Plate
30-Day Money Back Guarantee
Return Details
Return within 30 days, and receive a full refund minus the shipping costs both ways as well as a 20% restocking fee. Accessories must also be unopened, unused and in their original packaging to receive a refund.
Specialty Items
All Meats, Seafood & Sardines
30-Day Money Back Guarantee
Return Details
Return within 30 days, and receive a full refund minus the shipping costs both ways.
At Mercola Market, we stand by our products and strive to develop and offer items that will help you live a healthier lifestyle. In support of this, Mercola Market offers a Lifetime Guarantee for consumable items.
Even if you return an item otherwise eligible to be returned (i.e., an unexpired, consumable product or an undamaged, non-consumable product) beyond the return deadline set forth in this Return Policy, we will provide a store credit equal to the value of the item returned, minus shipping and restocking costs. Lifetime for consumable products refers to its “best if used by” date of the item or the lifetime of the product.
Mercola Market reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
Please Note: Customer Care Team Members are not qualified to answer any medical or veterinary questions.